Salesforce trainer

Location: Mclean, VA, United States
Date Posted: 10-07-2018
Position Overview:
This role is considered the ‘personal Salesforce fitness trainer’ of our end
users to make them successful in reaching their business goals by using
the platform. This role will champion the use of salesforce, be always
training and ‘teaching  new tricks’ to make users highly
productivity and to drive better customer experiences.
We are looking for someone with contagious passion for Salesforce, who
knows how to use the Sales and/or Service Clouds extremely well, with
excellent communications skills and training experience to deliver
horizontal and process specific trainings and increase adoption.
A Salesforce Certification is highly preferred. Experienced trainers with
Salesforce experience without certifications will be considered and
required to attain a certification as a pre-condition to join the team.
This position is based in HQ in McLean. It reports into the Success
Manager at the Salesforce CoE.
 Ambassador of the CoE, change agent and champion of
Salesforce to promote best practices that can transform and
empower  businesses by using Salesforce.
 Deliver hands-on trainings on horizontal capabilities and
    process specific use cases of Salesforce, delivered 1:1,
cross-area trainings, short video recordings, learn & lunch
trainings, onsite as well virtual.
 Produce training materials for end users, including quick
reference guides, short video tutorials on ‘how to’, demo key
existing functionality and heavily leverage Trailhead.
 Manage Chatter Support Group, to provide solutions to end
users via this channel and ensure user needs are addressed
timely and accurately.
 Secure training logistics such as venue/room availability,
connectivity, and materials to deliver excellent customer
 Maintain training portal and content library by producing new
trainings (recordings) on specific themes, tips and tricks and
drives roll out of these materials using
 Track and measure effectiveness for trainings (attendance,
feedback etc), including conducting post-training follow up with
end-users and identify improvement areas. Apply key learnings
to improve future programs.
 Help identify platform enhancements, best practices for
governance and processes based on training feedback and gaps
and share recommendations with CoE team.
 Support Success Manager with ad hoc requests for training
received via the CoE Request Support and in the creation and
communication of a monthly training plan/calendar.
 Develop ‘hero stories’ with success cases from end users to
demonstrate the value around how those customers are using
 BA Degree or equivalent work experience
 Strong knowledge of Salesforce required
 Training experience required preferably with Salesforce
 Strong communication skills (written and verbal)
 People management experience required
 Good leadership and mentoring skills
Preferred Skills
 Salesforce Certification highly preferred
 Extensive experience in and strong knowledge of Salesforce
 Good leadership and people management skills
 Corporate training experience
 Must be comfortable presenting
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