candidates are required to have an active TS/SCI w/CI POLY.
JOB SUMMARY The role of a Unified Communications Systems Engineer is to Serve as a Unified Communications trained Engineer on Task Orders for all issues related to the Unified Communications environment within the Desktop solution. The position will work directly with multiple Vendors (E.g., Microsoft, Cisco, Polycom, others) and program engineering resources to design and integrate Unified Communications solutions that allow interoperability between multiple technology baselines and legacy implementations. This position involves hands-on work to configure and resolve technically complex Unified Communications solutions for Intelligence Community customers using the latest UC technologies (e.g, Skype for Business voice, video, and chat; Cisco Unified Call Manager; and multiple VTC solutions).
PRIMARY DUTIES AND RESPONSIBILITIES
Designs, documents, installs, maintains, and troubleshoots complex high availability hardware and software for Unified Communications.
Works directly with Vendors/OEMs, Engineering staff, and User Transition personnel for integration improvements to the solution, as well as O&M for legacy equipment.
Identify issues and create improvement processes to reduce incident outage times.
Ensure compliance with policies and procedures including DoD STIG requirements.
Develop and maintain documentation of all processes associated with administration of the communications and system networks and duties performed by network & system administrators.
Extensive messaging and Unified Communications design and administration.
Voice, video, chat, teleconferencing, VTC.
Microsoft technologies, particularly Skype for Business.
(Optionally) Cisco technologies for Unified Communications and VTC.
Hands-on experience installing, troubleshooting and operating Unified Communications technologies.
In-depth knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS).
Citrix XenDesktop 7
McAfee Next Generation Firewall
Knowledge of Dell Networking Appliances
Experience in a large, geographically dispersed environment.
Possess one of the following certifications: MCITP; MCSA; MCSE - Communications; MCSA; MCTS
8570 compliant (Within 90 days of hire)
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training/certification, or work/military experience. For applicants without the relevant college degree, a history of certifications from various sources will be considered.