The main goal of this role is to design technical solutions leveraging
Salesforce capabilities + extended apps ecosystem and
legacy systems that will deliver accelerated value towards achieving
strategic business goals with clear focus on success metrics and ROI.
This role reports into the Salesforce Center of Excellence Director. The
ideal candidate is a change agent with consulting experience who will
work with key business area stakeholders, the CoE team and our IT
Partners to understand business processes and design, prototype, help
develop enhancements, capabilities, process automation and customer’s
insights that are aligned with the project vision, while mitigating risk.
Salesforce Certifications required. The candidate must demonstrate in
depth technical knowledge of Salesforce and its capabilities, track record
of major solution design architecture contributions in a large enterprise,
leadership skills to drive change, analytical and problem solving way of
thought, project management skills and enthusiastic personality.
Deep understanding of Freddie Mac businesses and processes preferred.
Ambassador of the CoE, change agent and champion of
Salesforce to promote best practices that can transform and
empower businesses using Salesforce.
Responsible for connecting business goals and challenges and
for the overall design of the application solution on
Leads Discovery Workshops with key stakeholders to
understand Freddie Mac’s Single Family strategic business
goals, needs, processes and current use of the platform, and any
other customer centric data and processes not currently on
Analyzes and maps business areas strategic goals, processes and
success metrics with Salesforce capabilities.
Demonstrates Salesforce and extended AppExchange apps that
can fit our needs. Explains complex technology concepts in in
Partners with Freddie Mac’s SMEs across IT, Data Governance,
Innovation Lab and other areas to design solutions that will
deliver maximum value across the enterprise.
Designs solutions with maximum usability while minimizing
complex code and customization.
Delivers detailed design proof-of-concepts, wireframes,
prototypes, in PPT and sandbox, as needed.
Creates documentation of technical design, support plan and
enable best practices and governance measures.
This role works as a team member of the CoE to deliver the
complete solution for our customers, partnering with our
Platform Manager and IT Partners to oversee build, testing and
Writes user stories and acceptance criteria for complex Agile
Project manage solution scope, timelines, quality and cost and
escalates issues for resolution and to mitigate risk.
Drives communications with all key stakeholders including
delivering project updates and gathering project sign offs from
CoE Lead and key stakeholders and maintains alignment
Partners with Customer Success team to design end-user
training materials and go-live support.
Stay current on Salesforce releases, new features, product
roadmaps and applications available from 3rd parties on the
Salesforce Certifications required to be considered for this
To be considered you must have 3+ years of direct experience in
all aspects of developing and implementing CRM or salesforce
Strong understanding of key SFDC architectural concepts and
how they influence design.
Change management experience.
Demonstrate ability to influence stakeholders to meet objectives.
Excellent analytical, technology, communication, decision
making and problem solving skills.
Strong relationship management skills.