Salesforce Systems Administrator to
support the Sourcing Business Services Department. The main goal of this
role is to administer maintenance and deploy configuration changes for
the Salesforce Sales Cloud platform adhering to the change management
process, agile deployment methodology and best practices.
This role reports into the Platform Manager. Partners with our IT
deployment team to resolve incidents as well as to deliver enhancements
based on business strategic goals and needs. This role interfaces directly
with the business and delivers great customer experience and implement
solutions that ensure ROI to the business, within timeframes and with
Salesforce Advanced Certification is required. Demonstrate in depth
technical knowledge of Salesforce and its capabilities. Change agent and
champion of Salesforce to promote best practices that can transform and
empower businesses using Salesforce.
1. Platform Maintenance, Security and Data Integrity
Lead system admin for the Sales Cloud. Ad hoc support to the
rest of the Clouds/platform.
Works closely with the Platform Manager to understand
business processes and support needs related to the Sales,
Marketing areas and other smaller business areas to deliver
solutions that improve these businesses.
Follows data governance, processes and best practices.
Provision/de-provision and maintain users, roles, profiles and
Mass transfer/re-assign records including Accounts, Contacts,
Cases, Opportunities, other working with stakeholders and
Ensures users have access to the right data by managing the
platform security settings, access to apps, objects, records and
fields (roles, profiles sharing rules, permission sets, etc).
Maintains records by performing systematic clean ups of
reports, archiving of data and files in accordance to policies and best practices.
Performs routinely data integrity health checks such as records
de-dup and enrichment and works with stakeholders to facilitate
mass data uploads of records, as needed.
Maintains objects and fields as needed (i.e. retire unnecessary
fields), workflow updates, data validation, alerts,
communication templates, etc.
Creates and maintains reports and dashboards that can deliver
insights and success metrics.
Supports end users troubleshooting and resolving incidents.
Escalate to Customer Success Team requests related to training
or re-training of users and provide recommendations for areas of
opportunities to improve end user training.
Ad hoc support in training and adoption and mentor
users/groups needing assistance.
Monitor usage and improve data quality.
2. Develop and Configure
Responsible for system configuration changes to ensure optimal
platform performance, usability and meet strategic goals and
needs for the business.
Engage with the business areas as needed to work
collaboratively on requirement gathering, and implementing
solutions for approved enhancements/changes to ensure proper
design and a satisfied customer.
Implement lite enhancement changes adhering to all
development, documentation, and testing protocols.
Document changes in case management and follow change
processes. Document company processes and workflows.
Partner with IT Agile Business Analysts in requirement
gathering, development of user stories and acceptance criteria,
testing or facilitate such, with the appropriate business area as
Conduct peer-testing for light changes, as needed to ensure
quality and adherence to specs.
Proactively recommend solutions, processes, capabilities or apps
that will enhance end user experience, enrich the 360 view of
the customer, improve usability, enable productivity for users,
optimize or automate processes and increase ROI.
4+ years of direct experience in all aspects of developing and
implementing CRM or Salesforce platform applications.
Bachelor’s degree in Computer Science or related field.
Salesforce Advanced Certification is required
Excellent analytical, technology, communication and problem
Strong relationship management skills.
Experience in implementation projects using Agile methods and
Experience developing solutions using Apex and VisualForce,
Experience with Einstein Data Discovery, preferred
Experience with Eloqua, preferred
Additional Salesforce Certifications Preferred: Architect, Sales
Cloud, Marketing Cloud, Service Cloud Consultant or Analyst